Website development
for inhaven.
Inhaven is a B2B marketplace empowering vacation rental property managers with a one-stop shop for curated, high-quality supplies at wholesale prices. It’s a professional procurement solution for the vacation rental industry. Their vision is to help property managers set and maintain exceptional standards across their vacation rentals, ensuring a consistent and luxurious experience for guests. With over 40,000 listings in the US registered on their platform, Inhaven plays a crucial role in the hospitality B2B commerce space.
Project: www.inhaven.com
Industry: Hospitality B2B Commerce
Platform: BigCommerce
Service Provider: Cronix LLC
Managing multiple vacation rentals presents unique challenges. Property managers juggle maintaining consistent quality across properties, ensuring timely restocking of supplies, and streamlining communication between housekeeping teams and management.
Traditional B2B eCommerce platforms often lack features that cater to these specific needs. Time-consuming product searches, inefficient restocking processes, and difficulty maintaining consistent standards across properties were just some of the hurdles Inhaven’s clients faced.
For Inhaven, solving their clients’ problems also involved facing their own challenges.
Needless to say, the B2B commerce sector is competitive. So, attracting vacation rental hosts and creating long-term loyalty necessitates a platform with clear value propositions.
Not to forget, Inhaven needed to offer efficient ordering processes and unparalleled customer support.
Inhaven offers a vast network of suppliers. Managing such diverse inventory is complex. They had to ensure accurate stock levels and avoid stockouts that disrupt vacation rental managers’ operations.
Inhaven deals with bulk quantities and numerous variations in material and size. As a result, presenting comprehensive and clear product information is crucial. They required proper product data and search functionalities so customers don’t struggle to find what they need.
Ensuring a smooth flow of communication between suppliers and property managers is essential. Inhaven had to emerge as an efficient B2B platform that had timely delivery, minimal errors, and streamlined ordering processes in place.
As a BigCommerce B2B Specialized Partner, Cronix knew Inhaven’s unique requirements required a robust platform like BigCommerce. The platform’s API-first approach, cloud-based infrastructure, and optimized checkout experience helped drive operational efficiencies and business growth for the client.
Inhaven’s leadership has always been visionary. They wanted the target audience to have a one-stop-shop curated product selection designed for vacation rental use at wholesale pricing. Here are some ingenious approaches Cronix took to help them achieve just that.
Over the past year, Inhaven has experienced remarkable growth in online transactions (>50%+ YTD). The eCommerce experts collaborated with Inhaven’s team and implemented a custom user-friendly portal, shoppable checklists and personalized landing pages.
The development team added powerful inventory management tools (Inhaven Keep) and secure payment gateways. All this facilitated increased adoption and repeat purchases among Inhaven’s B2B customers.
Furthermore, continuous user behavior and feedback analysis were prioritized to optimize the platform. This contributed to enhanced convenience and efficiency, driving increased transaction growth.
Thanks to the Cronix-Inhaven partnership, an impressive 40,000+ listings are registered for Inhaven today.
Sustainability is integral to Inhaven’s eCommerce strategy, both from an environmental and business standpoint. They implemented eco-friendly packaging solutions, optimized supply chain processes to minimize carbon footprint and prioritized partnerships with ethically conscious suppliers.
Moreover, the commitment to long-term customer relationships extends beyond transactions. Inhaven focuses on delivering value-added services, such as personalized recommendations, proactive customer support, and educational resources to foster loyalty and repeat business.
By aligning their business practices with sustainability principles, Inhaven not only contributes to a healthier planet but also strengthens our brand reputation and customer trust, ultimately driving sustainable revenue growth.
The development team added powerful inventory management tools (Inhaven Keep) and secure payment gateways. All this facilitated increased adoption and repeat purchases among Inhaven’s B2B customers.
Furthermore, continuous user behavior and feedback analysis were prioritized to optimize the platform. This contributed to enhanced convenience and efficiency, driving increased transaction growth.
Thanks to the Cronix-Inhaven partnership, an impressive 40,000+ listings are registered for Inhaven today.
Moreover, the commitment to long-term customer relationships extends beyond transactions. Inhaven focuses on delivering value-added services, such as personalized recommendations, proactive customer support, and educational resources to foster loyalty and repeat business.
By aligning their business practices with sustainability principles, Inhaven not only contributes to a healthier planet but also strengthens our brand reputation and customer trust, ultimately driving sustainable revenue growth.
Shoppable Checklists
Advanced Search
One-Click-Checkout
Never Out of Stock
AI-Driven Auto-Fulfillment